Terms and Conditions
Postal/ Courier Deliv
- It is the customers' responsibility to ensure that you have given us correct delivery information, and that someone is available to receive your cake or where to leave the cake if not at home.
- Please note that orders being sent to business addresses, hospitals or hotels will be left at reception.
- Cakes ordered for postal/courier delivery will only be dispatched once full payment has been received.
- Delivery prices are based on postage to UK addresses only, if a delivery incurs extra postal charges this must be paid before the order is dispatched.
- All products are subject to availability. When an item is out of stock, we will endeavour to contact you and offer an alternative.
Delivery process
- In the unlikely event that your cakes are lost during transit, you must notify us within 48 hours of expected delivery. Compensation may be available, up to a maximum of the price paid by the customer, if the cakes cannot be traced and are confirmed as lost by the carriers.
- Your cakes will be very carefully packaged so that they arrive in perfect condition. In the unlikely event that the cakes appear to have been damaged during transit, you must notify us within 24 hours of receipt. Any replacement products, refunds or compensation will be considered, and may be granted at our discretion and only in the event that the cakes are damaged beyond reasonable use. We will require evidence of any damage, which must be received by us within 7 days of the original delivery. This evidence may be in the form of photographs, or by returning the goods to us and must include the original packaging.
Collection in person
- Cakes will normally be available for collection from whichever Café you have specified when ordering between 10AM & 4PM.
- Please let us know if you wish to collect earlier than this as it may be possible.
Cancelling an order
- Our cakes are made to order and personalised to your specifications, orders cannot be cancelled once cakes have been made. However, should you wish to change or cancel your order at any time please contact us immediately and we will do our best to meet your needs.
General
- By placing an order with Humble Cake, either through our website, over the telephone, or by any other medium you are agreeing to these terms.
- Customers should be aware that cakes that contain nuts are indicated, but the presence of nuts in our kitchen means there is a small possibility that all products may contain traces of nuts.
- Please remember that all cakes are hand-made and will therefore vary in shape and size.
- Please remember that all cakes are hand-made and will therefore vary in shape and size.
- Images on the website are for illustrative purposes only.
- All cakes remain the property of Humble Cake until paid for in full.
Our Guarantee
We want you to be satisfied with your cake. If for any reason you are not satisfied, please contact us on 01986 893103 or email us at enquiries@humblecake.co.uk.